by CPhillips | Dec 8, 2016 | Communication Planning, event planning, School, youth engagement, youth programs
Special thanks to everyone who participated in the webinar I conducted for the Cooperative Communicators Association today. As promised, here’s the 8 question cheat sheet for planning a youth program. (handout-growing-engagement-through-youth-programs) Youth programs...
by CPhillips | Dec 6, 2016 | Business, Customer Service, leadership, satisfaction
Is there someone at your office everyone wishes would take a sick day or week? Or worse, is that someone you? Negativity can invade the workplace and spread like a virus. Negativity has symptoms. They include a change in job performance. Do you notice someone...
by CPhillips | Dec 1, 2016 | Business, Customer Service, marketing, satisfaction
Your customer satisfaction can be greatly increased just by focusing on the relationship they have with your organization. Here are 10 questions to ask yourself: How fast do you respond to their need? How quickly do you get them an answer? People perceive your...