Managing Expectations

Managing expectations

Just like armpits – we all have them. But have you every thought about how you can manage the expectations that others have of you?

First, make sure you have a clear idea of your capabilities. What can you bring to the table? What can you deliver?

Don’t assume you know what someone else expects. Set a clearly defined expectation. What are the deadlines? What is the time commitment? How will the outcome be measured?

If you are the one setting the expectations, make sure you educate and empathize. Be clear on what is involved and the time and resources that will be needed. Have a clear view of the business drivers behind the project. Be clear about the importance assigned to the project.expectations graph

Some practical steps to include in these discussions include:

  1. Be realistic. Set reasonable deadlines. The adage, “under promise and over deliver” is a good path to follow. Don’t let things get to far behind. If you need help, ask for it before it’s to late to overcome the deficit.
  2. Monitor continuously. Throughout the project stop and see how you are doing with the schedule.
  3. Communicate Early and Often. Let your boss, team or employer know what is happening, any problems you are encountering and what you need. No one is a mind reader. Communication is vital.

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