When we think of leadership, it’s easy to recall epic moments like George Washington crossing the Delaware or Martin Luther King Jr. speaking on the steps of the Lincoln Memorial. But true leadership often shines brightest in less iconic settings, like the everyday workplace. So, what are the traits that make a leader great in an office environment?

1. Communication

Exceptional leaders are also exceptional communicators. They don’t just give directions; they ensure their team is aligned and connected. Clear communication helps leaders convey expectations while also fostering an environment where team members feel comfortable sharing ideas and concerns. Leaders must actively guide their teams in effective communication practices, helping bridge gaps and create unity. In “Culture Secrets: Secrets Leaders Use to Build a V.A.L.U.E. Culture“, I emphasize that “authentic leaders know that clear and consistent communication fosters trust, drives engagement, and makes sure everyone stays on the same page”.

2. Empathy

Empathy sets great leaders apart. Truly caring about the people you lead means more than knowing their names—it’s about remembering the details of their lives and showing genuine interest. This approach creates an environment where employees feel seen and valued. In “When In Doubt, Delete It!“, I explain, “A culture of empathy turns an office from a place where people simply work into a community where they thrive”. Leaders who practice empathy elevate team morale and loyalty, creating a positive and productive workplace.

3. Approachability

An approachable leader is one who creates a safe space for employees to share both challenges and ideas. Leaving your door open—and your demeanor welcoming—ensures that team members won’t hesitate to approach you with issues or suggestions. In “Get Noticed, Get Hired“, I discuss how approachability plays a key role in personal branding, noting that, “People gravitate toward leaders they feel they can talk to without fear. It’s the same in the workplace—if people don’t feel comfortable approaching you, they won’t”.

4. Generosity

Leaders who practice generosity motivate their teams in powerful ways. Whether it’s a spontaneous lunch for the team or recognizing hard work with public praise, generous acts create an environment where employees feel appreciated and motivated to excel. As I mention in “When In Doubt, Delete It!“, “People remember how they feel at work, and the leaders who provide small moments of appreciation build loyalty that money can’t buy”. Rewarding effort and celebrating wins fosters a positive, high-energy environment.

5. Passion

Passionate leaders inspire others to be equally invested in the work. When you’re connected to the mission of your organization, that enthusiasm spreads. Attending conferences, learning, and staying engaged in your field demonstrates a commitment that inspires the team to follow suit. As I highlight in “Culture Secrets“, “When a leader shows passion, they become the standard-bearer for the organization’s mission, and that energy is contagious”. By leading with passion, you create a culture of shared purpose and drive.

6. Firmness

A good leader knows when to be flexible, but also when to be firm. It’s about setting boundaries, maintaining standards, and ensuring accountability. While nobody wants to work for a tyrant, they also don’t respect a leader who is a pushover. In “When In Doubt, Delete It!“, I wrote, “Leaders must walk the fine line between compassion and firmness. Knowing when to stand firm ensures that your team respects the rules and understands the consequences, while also feeling valued”. Firmness, when applied with respect, strengthens the team and keeps everyone on course.

Great leadership is about balance. Leaders who communicate clearly, lead with empathy, remain approachable, demonstrate generosity, infuse passion into their work, and stand firm when needed create environments where teams flourish. These traits not only help leaders succeed but also empower the people around them to thrive.

If you want more secrets to a thriving workplace, you can:

Listen to the Culture Secrets Podcast on your favorite platform.

Grab your copy of the book Culture Secrets.

Booking now for speaking and training events.

Join my private Successfully Ever After Facebook Group for trainings and information designed for success-seekers.

Check out my audio books: Get Noticed, Get Hired or When In Doubt, Delete It!