We must be careful letting our successes define our value as a person. If a project goes bad or you get passed over for a promotion, these things shouldn’t cause your value as a person to tank....
Everyone likes to think nothing bad is going to happen to them. And most of the time, you’re right. However, you can also do things that will guarantee you’re more likely get home safe each night. Protecting yourself needs to be your top priority. Over the...
So you’re headed to college and moving away from home. It’s exciting and a little nerve racking all at the same time. Do you have the basic skills in your arsenal to survive living on your own? Before you pack the first box, make sure...
This is not one of my usual posts. There are no tips or tricks. These thoughts have been on my mind. After the ridiculous way the Trump/CNN/WWE tweet is being bantered around, I just can’t keep silent any more. As long as people have been communicating,...
One thing I’ve noticed throughout my life is that each of us have the power to affect the outcome of any given situation, even if it’s just in a small way. The emotion or feeling you put out, has a direct impact on how someone...
When it goes really wrong, do you have a plan? Anyone who has a business needs a crisis communications plan. That plan should be reviewed on a regular basis and updated with potential new threats. Your plan should address at least the top five things you...
Even with the best of intentions, sometimes things go wrong. How you handle that incident will determine whether your customer will remain loyal or if they will look elsewhere for their future needs. If you screw up, fix it fast. Tell the truth and tell the customer...
How would you define your customer? When is the last time you thought about them? Do you now their beliefs and thoughts? What drives their actions? Do you think of them as invited guests? What happens within the walls of your business directly effects whether that...
Someone much wiser than me said: Three things you cannot recover in life: the moment after it’s missed, the word after it’s said, and the time after it’s wasted. We’re all busy and have crazy schedules. We have people pulling us in all directions. We have...
I’m talking about mission statements today. I personally believe you can find value in writing a mission statement not only for your business but for yourself as well. So feel free to adapt the information here and put it to use in both areas of...