by CPhillips | Dec 1, 2016 | Business, Customer Service, marketing, satisfaction
Your customer satisfaction can be greatly increased just by focusing on the relationship they have with your organization. Here are 10 questions to ask yourself: How fast do you respond to their need? How quickly do you get them an answer? People perceive your...
by CPhillips | Nov 1, 2016 | Business, Communications, marketing, public relations, strategic communications
Thomas Edison said….I haven’t failed. I’ve just found 10,000 ways that wouldn’t work. How fast you bounce back when something goes wrong? How long does it take for you to get back up when failure knocks you flat on your a$$? Maybe you got shot down by your boss. Maybe...
by CPhillips | Oct 25, 2016 | Branding, Business, marketing, satisfaction, writing
This is a 2 part series. In Part 1 (Are you a Seat of the Pants Communicator?), I address how a communications audit can help you get a grasp on what you are spending your time on. In Part 2 (Developing a full blown communication strategy and plan), I’ll show...
by CPhillips | Oct 18, 2016 | Branding, Business, marketing
Your story is only limited by your creativity. Make sure you carve out time to keep that creativity alive. In order to create new products or tap into new markets, you’ve got to work at creating innovative ideas. One way of doing this is with brainstorming sessions....
by CPhillips | Oct 17, 2016 | Business, Customer Service, marketing, satisfaction
Remember the root word of customer is “custom”. Everyone today wants it “my” way. And they want it when they want it – 24/7/365 at 2 a.m. And they want it how they want it (downloads, shipped, never have to leave the house). In this day of “custom” treatment how...
by CPhillips | Sep 10, 2016 | Branding, Business, marketing, Uncategorized, writing
When you are just starting your business there are some really inexpensive ways to create a public presence for your product or organization. This also works if you are trying to convince upper management to allocate funding for a PR budget.Begin by simply clipping...
