by CPhillips | Dec 1, 2016 | Business, Customer Service, marketing, satisfaction
Your customer satisfaction can be greatly increased just by focusing on the relationship they have with your organization. Here are 10 questions to ask yourself: How fast do you respond to their need? How quickly do you get them an answer? People perceive your...
by CPhillips | Nov 29, 2016 | Business, Communications, Customer Service, leadeship, personal growth
Do you have a heart? A brain? Eyes? Mouth? Then I say you have everything you need to be a leader. Are you willing to accept yourself and others? Can you help someone else do the same? When you take the time to discover and develop the gifts and talents you’ve...
by CPhillips | Nov 27, 2016 | Business, Communication Planning, leadership, motivation, writing
In today’s business world, it’s often called brainstorming or focus groups; but I like the assembly line concept. It keeps thoughts moving forward and allows others to contribute to the success. Ideas only become reality when they are fleshed out. This can...
by CPhillips | Nov 23, 2016 | Business, Communication Planning, Communications, public relations, strategic communications, writing
I’m going to let you in on the three secrets of speech writing. They are: Substance, or what you say Style. How you deliver and the words you choose to use. Impact . Did the speaker make a difference in the audience? Does it have a call to action? But before you...
by CPhillips | Nov 21, 2016 | Business, Communications, public relations, strategic communications
Characters make a story. Before your story will resonate with a reader, you’ve got to give it a heartbeat. Is the content something your reader wants or can use? It should tell what you are going to do for a reader. Are you going to show them how to make better...
