by CPhillips | Jul 3, 2017 | Blogging, Communications, Corporate Culture, digital communications, Employee engagement, public relations, public speaking, social media, strategic communications
Do you think of yourself as a brand? You should. In today’s digital world, whether you like it or not, everything you post creates an image of you in someone’s mind. You may be the type that throws up your middle finger and says “I don’t care what anyone else thinks.”...
by CPhillips | Jun 20, 2017 | Branding, Business, Communication Planning, Corporate Culture, Crisis Communications, Customer Service, leadership, public relations, public speaking, strategic communications
When it goes really wrong, do you have a plan? Anyone who has a business needs a crisis communications plan. That plan should be reviewed on a regular basis and updated with potential new threats. Your plan should address at least the top five things you could see...
by CPhillips | May 16, 2017 | Communications, Corporate Culture, Crisis Communications, Customer Service, leadership, satisfaction
Even with the best of intentions, sometimes things go wrong. How you handle that incident will determine whether your customer will remain loyal or if they will look elsewhere for their future needs. If you screw up, fix it fast. Tell the truth and tell the customer...
by CPhillips | May 11, 2017 | Business, Communications, Corporate Culture, Customer Service, Employee engagement, leadership, satisfaction
How would you define your customer? When is the last time you thought about them? Do you now their beliefs and thoughts? What drives their actions? Do you think of them as invited guests? What happens within the walls of your business directly effects whether that...
by CPhillips | Apr 18, 2017 | Blogging, Branding, Business, Communication Planning, Communications, Corporate Culture, leadership, strategic communications
I’m talking about mission statements today. I personally believe you can find value in writing a mission statement not only for your business but for yourself as well. So feel free to adapt the information here and put it to use in both areas of your life. What is a...
by CPhillips | Feb 23, 2017 | Business, Communications, Corporate Culture, personal growth, satisfaction, writing
Everyone wants more time. Yet each of us have a limited number of days, weeks, months, and years on the Earth. If you want an eye opening visual representation of just how much time we have, check this out — www.waitbutwhy.com A 90 Year Human Life in...
