by CPhillips | May 16, 2017 | Communications, Corporate Culture, Crisis Communications, Customer Service, leadership, satisfaction
Even with the best of intentions, sometimes things go wrong. How you handle that incident will determine whether your customer will remain loyal or if they will look elsewhere for their future needs. If you screw up, fix it fast. Tell the truth and tell the customer...
by CPhillips | May 11, 2017 | Business, Communications, Corporate Culture, Customer Service, Employee engagement, leadership, satisfaction
How would you define your customer? When is the last time you thought about them? Do you now their beliefs and thoughts? What drives their actions? Do you think of them as invited guests? What happens within the walls of your business directly effects whether that...
by CPhillips | Apr 18, 2017 | Blogging, Branding, Business, Communication Planning, Communications, Corporate Culture, leadership, strategic communications
I’m talking about mission statements today. I personally believe you can find value in writing a mission statement not only for your business but for yourself as well. So feel free to adapt the information here and put it to use in both areas of your life. What is a...
by CPhillips | Feb 23, 2017 | Business, Communications, Corporate Culture, personal growth, satisfaction, writing
Everyone wants more time. Yet each of us have a limited number of days, weeks, months, and years on the Earth. If you want an eye opening visual representation of just how much time we have, check this out — www.waitbutwhy.com A 90 Year Human Life in...
by CPhillips | Feb 15, 2017 | Business, Communications, Corporate Culture, leadership
The average worker is distracted every 3-11 minutes. It takes 23 minutes to refocus after a distraction. This costs workers almost 6 hours of productivity a day and an estimated $1 trillion to the economy every year. Americans check their phones over 150 time per day....
