by CPhillips | Oct 22, 2018 | Crisis Communications, Hurricane Michael, writing
Helen Keller said… Alone we can do so little; together we can do so much. Never has that been more evident than over the last couple of weeks. I’ve had the privilege to work alongside a group of dedicated men and women who have been working tirelessly to...
by CPhillips | Jul 25, 2017 | Blogging, Business, Communications, Crisis Communications, Employee engagement, personal growth, public relations, public speaking, strategic communications, writing
Cell companies aren’t the only ones asking that question. Are people hearing what you say when it really matters? What about in difficult situations? Are you able to communicate even in an uncomfortable situation? Think about this scenario. In a meeting, you speak up...
by CPhillips | Jun 20, 2017 | Branding, Business, Communication Planning, Corporate Culture, Crisis Communications, Customer Service, leadership, public relations, public speaking, strategic communications
When it goes really wrong, do you have a plan? Anyone who has a business needs a crisis communications plan. That plan should be reviewed on a regular basis and updated with potential new threats. Your plan should address at least the top five things you could see...
by CPhillips | May 16, 2017 | Communications, Corporate Culture, Crisis Communications, Customer Service, leadership, satisfaction
Even with the best of intentions, sometimes things go wrong. How you handle that incident will determine whether your customer will remain loyal or if they will look elsewhere for their future needs. If you screw up, fix it fast. Tell the truth and tell the customer...
by CPhillips | Feb 28, 2017 | Business, Communication Planning, Communications, Crisis Communications, interviews, personal growth, public speaking, writing
We talk every day. We answer questions. We provide details and information. We share sorrows and joys. So why is it the thought of giving a speech or interview make even seasoned communicators break out into a cold sweat? If you stop and think...
by CPhillips | Feb 9, 2017 | Business, Communications, Crisis Communications
Don’t wait for a crisis to happen. Be prepared. You never know when a crisis will happen, but you can bet it will at some point in your career. There are two main types of crisis – operational and communication. Operational crisis include things that...
