by CPhillips | May 11, 2017 | Business, Communications, Corporate Culture, Customer Service, Employee engagement, leadership, satisfaction
How would you define your customer? When is the last time you thought about them? Do you now their beliefs and thoughts? What drives their actions? Do you think of them as invited guests? What happens within the walls of your business directly effects whether that...
by CPhillips | May 5, 2017 | Blogging, Communication Planning, Communications, Customer Service, marketing, social media, strategic communications, website, writing
There are still people who think there is no return on investment (ROI) where social media is concerned. They are still convinced it’s just something the younger generation is using. It’s something you can let an intern focus on. Well I’m here to tell you, they are...
by CPhillips | Feb 21, 2017 | Branding, Business, Communications, Customer Service, public relations
If you are looking for a little inspiration, look no farther than ACE Hardware owner, Gina Schaefer. Her outlook and drive has convinced many people to take a chance on her and her unconventional ideas surrounding the hardware industry. She bills herself as the owner...
by CPhillips | Dec 6, 2016 | Business, Customer Service, leadership, satisfaction
Is there someone at your office everyone wishes would take a sick day or week? Or worse, is that someone you? Negativity can invade the workplace and spread like a virus. Negativity has symptoms. They include a change in job performance. Do you notice someone...
by CPhillips | Dec 1, 2016 | Business, Customer Service, marketing, satisfaction
Your customer satisfaction can be greatly increased just by focusing on the relationship they have with your organization. Here are 10 questions to ask yourself: How fast do you respond to their need? How quickly do you get them an answer? People perceive your...
by CPhillips | Nov 29, 2016 | Business, Communications, Customer Service, leadeship, personal growth
Do you have a heart? A brain? Eyes? Mouth? Then I say you have everything you need to be a leader. Are you willing to accept yourself and others? Can you help someone else do the same? When you take the time to discover and develop the gifts and talents you’ve...
