by CPhillips | Jun 20, 2017 | Branding, Business, Communication Planning, Corporate Culture, Crisis Communications, Customer Service, leadership, public relations, public speaking, strategic communications
When it goes really wrong, do you have a plan? Anyone who has a business needs a crisis communications plan. That plan should be reviewed on a regular basis and updated with potential new threats. Your plan should address at least the top five things you could see...
by CPhillips | May 16, 2017 | Communications, Corporate Culture, Crisis Communications, Customer Service, leadership, satisfaction
Even with the best of intentions, sometimes things go wrong. How you handle that incident will determine whether your customer will remain loyal or if they will look elsewhere for their future needs. If you screw up, fix it fast. Tell the truth and tell the customer...
by CPhillips | May 11, 2017 | Business, Communications, Corporate Culture, Customer Service, Employee engagement, leadership, satisfaction
How would you define your customer? When is the last time you thought about them? Do you now their beliefs and thoughts? What drives their actions? Do you think of them as invited guests? What happens within the walls of your business directly effects whether that...
by CPhillips | Apr 25, 2017 | Blogging, Employee engagement, leadership, motivation, personal growth, writing
Someone much wiser than me said: Three things you cannot recover in life: the moment after it’s missed, the word after it’s said, and the time after it’s wasted. We’re all busy and have crazy schedules. We have people pulling us in all directions. We have family and...
by CPhillips | Apr 18, 2017 | Blogging, Branding, Business, Communication Planning, Communications, Corporate Culture, leadership, strategic communications
I’m talking about mission statements today. I personally believe you can find value in writing a mission statement not only for your business but for yourself as well. So feel free to adapt the information here and put it to use in both areas of your life. What is a...
by CPhillips | Feb 15, 2017 | Business, Communications, Corporate Culture, leadership
The average worker is distracted every 3-11 minutes. It takes 23 minutes to refocus after a distraction. This costs workers almost 6 hours of productivity a day and an estimated $1 trillion to the economy every year. Americans check their phones over 150 time per day....
