by CPhillips | May 11, 2017 | Business, Communications, Corporate Culture, Customer Service, Employee engagement, leadership, satisfaction
How would you define your customer? When is the last time you thought about them? Do you now their beliefs and thoughts? What drives their actions? Do you think of them as invited guests? What happens within the walls of your business directly effects whether that...
by CPhillips | Apr 25, 2017 | Blogging, Employee engagement, leadership, motivation, personal growth, writing
Someone much wiser than me said: Three things you cannot recover in life: the moment after it’s missed, the word after it’s said, and the time after it’s wasted. We’re all busy and have crazy schedules. We have people pulling us in all directions. We have family and...
by CPhillips | Apr 18, 2017 | Blogging, Branding, Business, Communication Planning, Communications, Corporate Culture, leadership, strategic communications
I’m talking about mission statements today. I personally believe you can find value in writing a mission statement not only for your business but for yourself as well. So feel free to adapt the information here and put it to use in both areas of your life. What is a...
by CPhillips | Feb 15, 2017 | Business, Communications, Corporate Culture, leadership
The average worker is distracted every 3-11 minutes. It takes 23 minutes to refocus after a distraction. This costs workers almost 6 hours of productivity a day and an estimated $1 trillion to the economy every year. Americans check their phones over 150 time per day....
by CPhillips | Dec 6, 2016 | Business, Customer Service, leadership, satisfaction
Is there someone at your office everyone wishes would take a sick day or week? Or worse, is that someone you? Negativity can invade the workplace and spread like a virus. Negativity has symptoms. They include a change in job performance. Do you notice someone...
by CPhillips | Nov 27, 2016 | Business, Communication Planning, leadership, motivation, writing
In today’s business world, it’s often called brainstorming or focus groups; but I like the assembly line concept. It keeps thoughts moving forward and allows others to contribute to the success. Ideas only become reality when they are fleshed out. This can...
