by CPhillips | May 11, 2017 | Business, Communications, Corporate Culture, Customer Service, Employee engagement, leadership, satisfaction
How would you define your customer? When is the last time you thought about them? Do you now their beliefs and thoughts? What drives their actions? Do you think of them as invited guests? What happens within the walls of your business directly effects whether that...
by CPhillips | May 9, 2017 | Blogging, Communication Planning, digital communications, social media, website, writing
People are visiting websites less and less. They are getting their information from Facebook or other social channels. Yet most of us can’t just ditch the traditional website. So how can we keep it relevant and draw our customers in? Online users: Want ease of use Use...
by CPhillips | May 5, 2017 | Blogging, Communication Planning, Communications, Customer Service, marketing, social media, strategic communications, website, writing
There are still people who think there is no return on investment (ROI) where social media is concerned. They are still convinced it’s just something the younger generation is using. It’s something you can let an intern focus on. Well I’m here to tell you, they are...
by CPhillips | Apr 25, 2017 | Blogging, Employee engagement, leadership, motivation, personal growth, writing
Someone much wiser than me said: Three things you cannot recover in life: the moment after it’s missed, the word after it’s said, and the time after it’s wasted. We’re all busy and have crazy schedules. We have people pulling us in all directions. We have family and...
by CPhillips | Apr 20, 2017 | Blogging, Communications
When you first start writing a story, either fiction or non, you’re excited about it. You’ve got all these thoughts and are ready to get it on paper. You’ve got a great idea of where you’re going to end up. But then something happens. You get to the middle of the...