by chellie | Mar 8, 2023 | Corporate Culture, Employee engagement, Uncategorized, workplace culture
A company’s culture is one of its most defining features. It affects everything from employee morale and retention to customer satisfaction and profitability. Creating a positive culture takes time and effort, but the results are well worth it. In this post, we’ll...
by CPhillips | Aug 30, 2018 | Branding, Business, Communications, Community Building, entrepreneurship, motivation
What turns a prosecutor into a popsicle peddler? According to Nick Carse (@ncarse), Co-Founder of King of Pops, it’s rum and a summer trip with his anthropologist brother. As the three brothers traveled through Central America, they watched as locals used left over...
by CPhillips | May 16, 2017 | Communications, Corporate Culture, Crisis Communications, Customer Service, leadership, satisfaction
Even with the best of intentions, sometimes things go wrong. How you handle that incident will determine whether your customer will remain loyal or if they will look elsewhere for their future needs. If you screw up, fix it fast. Tell the truth and tell the customer...
by CPhillips | May 11, 2017 | Business, Communications, Corporate Culture, Customer Service, Employee engagement, leadership, satisfaction
How would you define your customer? When is the last time you thought about them? Do you now their beliefs and thoughts? What drives their actions? Do you think of them as invited guests? What happens within the walls of your business directly effects whether that...
by CPhillips | Dec 1, 2016 | Business, Customer Service, marketing, satisfaction
Your customer satisfaction can be greatly increased just by focusing on the relationship they have with your organization. Here are 10 questions to ask yourself: How fast do you respond to their need? How quickly do you get them an answer? People perceive your...
