by CPhillips | Aug 15, 2017 | Blogging, Branding, Business, Corporate Culture, empowering women, personal growth, satisfaction, writing
Before you can claim your destiny, you’ve got to have a clear direction of where you are heading. Just as a CEO has a vision for implementing her company plan, you’ve got to see the big picture. Are you staying educated on industry trends and issues? Are you working...
by CPhillips | Jul 26, 2017 | College Life, Communications, leadership, personal growth, satisfaction, School, writing
Everyone likes to think nothing bad is going to happen to them. And most of the time, you’re right. However, you can also do things that will guarantee you’re more likely get home safe each night. Protecting yourself needs to be your top priority. Over the years, I’ve...
by CPhillips | Jul 6, 2017 | Blogging, Branding, Business, Communications, Corporate Culture, Customer Service, digital communications, Employee engagement, leadership, personal growth, public relations, public speaking, satisfaction, social media, writing
One thing I’ve noticed throughout my life is that each of us have the power to affect the outcome of any given situation, even if it’s just in a small way. The emotion or feeling you put out, has a direct impact on how someone else will react to a situation or event....
by CPhillips | May 16, 2017 | Communications, Corporate Culture, Crisis Communications, Customer Service, leadership, satisfaction
Even with the best of intentions, sometimes things go wrong. How you handle that incident will determine whether your customer will remain loyal or if they will look elsewhere for their future needs. If you screw up, fix it fast. Tell the truth and tell the customer...
by CPhillips | May 11, 2017 | Business, Communications, Corporate Culture, Customer Service, Employee engagement, leadership, satisfaction
How would you define your customer? When is the last time you thought about them? Do you now their beliefs and thoughts? What drives their actions? Do you think of them as invited guests? What happens within the walls of your business directly effects whether that...
by CPhillips | Mar 14, 2017 | Branding, Communications, photography, satisfaction, social media, writing
Blogs, websites and social posts all have one attention getting feature in common. Photos and images are what draw in readers and hopefully entice them to read the rest of your article or post. The great news is most of us have a great tool within our grasp all day...
