by CPhillips | Sep 5, 2017 | Blogging, Branding, Business, Communication Planning, Communications, Corporate Culture, Customer Service, personal growth, strategic communications, writing
Questions are a great tool to unearth what lies beneath the surface in people. But knowing how to ask the right questions can be a huge asset. Learning how to ask questions that encourage people to open up will make you a better interviewer, storyteller or manager....
by CPhillips | Aug 8, 2017 | Blogging, Branding, Business, Corporate Culture, Customer Service, Employee engagement, motivation, personal growth
There will always be times in your career where you feel overwhelmed or frustrated. Maybe you feel like throwing in the towel and moving on. Instead of letting those feelings drive you away from a career you enjoy, here’s some ways to re-ignite your passion for the...
by CPhillips | Jul 6, 2017 | Blogging, Branding, Business, Communications, Corporate Culture, Customer Service, digital communications, Employee engagement, leadership, personal growth, public relations, public speaking, satisfaction, social media, writing
One thing I’ve noticed throughout my life is that each of us have the power to affect the outcome of any given situation, even if it’s just in a small way. The emotion or feeling you put out, has a direct impact on how someone else will react to a situation or event....
by CPhillips | Jun 20, 2017 | Branding, Business, Communication Planning, Corporate Culture, Crisis Communications, Customer Service, leadership, public relations, public speaking, strategic communications
When it goes really wrong, do you have a plan? Anyone who has a business needs a crisis communications plan. That plan should be reviewed on a regular basis and updated with potential new threats. Your plan should address at least the top five things you could see...
by CPhillips | Jun 13, 2017 | Blogging, Branding, Business, Communications, Customer Service, digital communications, marketing, public relations, social media, strategic communications
Whether it’s your blog, direct mail, email or a brochure, you’ve got to make sure the benefits of your company or product are front and center. Don’t bury the information that customers need to make decisions. Few people read every word. Make sure your headlines, sub...
by CPhillips | May 16, 2017 | Communications, Corporate Culture, Crisis Communications, Customer Service, leadership, satisfaction
Even with the best of intentions, sometimes things go wrong. How you handle that incident will determine whether your customer will remain loyal or if they will look elsewhere for their future needs. If you screw up, fix it fast. Tell the truth and tell the customer...
