by CPhillips | Aug 1, 2017 | Blogging, Business, Communication Planning, Communications, Corporate Culture, Employee engagement, personal growth, strategic communications, writing
You’ve completed a project. You’ve tracked the results. In your mind, it’s a success. However, you haven’t really heard anything from your client or boss. So how do you know? You’ve got to ask for feedback. That’s not the same thing as asking for a pat on the back. It...
by CPhillips | Jul 25, 2017 | Blogging, Business, Communications, Crisis Communications, Employee engagement, personal growth, public relations, public speaking, strategic communications, writing
Cell companies aren’t the only ones asking that question. Are people hearing what you say when it really matters? What about in difficult situations? Are you able to communicate even in an uncomfortable situation? Think about this scenario. In a meeting, you speak up...
by CPhillips | Jul 6, 2017 | Blogging, Branding, Business, Communications, Corporate Culture, Customer Service, digital communications, Employee engagement, leadership, personal growth, public relations, public speaking, satisfaction, social media, writing
One thing I’ve noticed throughout my life is that each of us have the power to affect the outcome of any given situation, even if it’s just in a small way. The emotion or feeling you put out, has a direct impact on how someone else will react to a situation or event....
by CPhillips | Jul 3, 2017 | Blogging, Communications, Corporate Culture, digital communications, Employee engagement, public relations, public speaking, social media, strategic communications
Do you think of yourself as a brand? You should. In today’s digital world, whether you like it or not, everything you post creates an image of you in someone’s mind. You may be the type that throws up your middle finger and says “I don’t care what anyone else thinks.”...
by CPhillips | May 11, 2017 | Business, Communications, Corporate Culture, Customer Service, Employee engagement, leadership, satisfaction
How would you define your customer? When is the last time you thought about them? Do you now their beliefs and thoughts? What drives their actions? Do you think of them as invited guests? What happens within the walls of your business directly effects whether that...
by CPhillips | Apr 25, 2017 | Blogging, Employee engagement, leadership, motivation, personal growth, writing
Someone much wiser than me said: Three things you cannot recover in life: the moment after it’s missed, the word after it’s said, and the time after it’s wasted. We’re all busy and have crazy schedules. We have people pulling us in all directions. We have family and...
